Terms And Conditions
ARTWORK DESIGN AND DIGITISING
Welcome to GB Sportswear! We're thrilled to offer you bespoke sportswear crafted to your unique preferences.
Please read the following terms and conditions carefully before placing your order:
1. Bespoke Designs
All our products are made bespoke, allowing you the freedom to choose any design and colors that suit your style. Additionally, we provide complimentary customization with logos, sponsors, numbers, and names. When sending your club logos and sponsors logos, please send in the highest resolution you can, preferably vector PDF or AI files. There may be digging set up costs if logo quality is too poor.
2. Proof Approval
Upon designing your bespoke sportswear, a final proof will be sent to you for approval. By approving the proof, you are confirming that the design is final, and manufacturing will proceed accordingly.
3.Responsibility for Errors
GB Sportswear cannot be held responsible for any errors that occur after the proof has been signed off. This includes but is not limited to spelling mistakes, size discrepancies in lettering, and variations in colours.
4. Specific Colours
If you have a specific colour in mind, please provide a Pantone reference during the order process. In the absence of a specified Pantone reference, GB Sportswear will produce the closest color to the proof.
DELIVERY & PRICING
All prices stated on this site exclude carriage, which is added at the end of the order at the checkout.
All adult items are subject to 20% VAT which will also be added at the checkout.
All products are made bespoke and can therefore take up to 28 working days from when payment is made, designs are confirmed
and when sizes have been sent by the customer.
Occasionally there may be cases where an order takes longer than 28 working days due to the order being of significantly high quantity or we experience shipping delays out of our control.
In These cases, one of the GB Sportswear team will advise you accordingly and update you thoughout.
Free delivery on UK orders placed online over £100.
If you have a specific date you need items by then please let us know as we always aim to meet customer deadlines wherever possible.
CONTACTING US
You can contact our team by email or by completing the enquiry form on our Contact Us Page, 24 hours a day, 7 days a week.
We aim to respond to all emails within 2-3 hours. If your matter is urgent, there is a call button at the top of the page. If the line is busy, please leave a brief message with your name and club and someone will get back to you asap. You can also text this number and request a call back.
RETURNS
Any returns must be made and back at our store 7 days within the receipt of your order, un-used and in original packaging.
If we do not receive it back within this time we will be unable to give you a refund.
We cannot accept returns if a product/s are inadequate due to fault of the buyer or any faults in regards to design after the proof has been approved (See points 2 and 3 in section 1). For example, wrong sizing, colour, type etc.
We cannot accept returns if they are already personalised, unless the product is faulty on our behalf.
We shall only accept returns if a product/s are inadequate due to fault on our behalf. For example, personalisation wrong, or a faulty garment.
If a customer feels that a garment or order is incorrect for any reason then we will ask them to return it to us so our team can carry out a full quality check.
If we find that the garment or order is incorrect due to our error then we will re make and replace the garments in question immediately.
No refund will be offered and we will re make the order again as soon as possible.
CANCELLATIONS
Cancellations can only be made up to 6 working hours after you have placed your order/s.
If it is after the 6 working hours we will be unable to cancel your order. You will still be charged and will still receive the garments to your dispatch address.
PAYMENT
We require payment in full before production of orders. Goods will not be completed or dispatched until payment is complete.